Not sure which plan fits, hitting an issue with your machine, or looking to buy in bulk? Each of these goes to a different inbox, so nothing gets stuck waiting behind unrelated messages. We reply within 12 business hours — every time.
We split things up so the right person picks it up immediately — pre-sales questions won't sit in an engineer's queue, and support tickets won't get buried under business emails.
Haven't ordered yet? Not sure which tier fits, whether latency to your region is low enough, or if you can try it by the day first? Tell us about your workflow and we'll recommend what actually fits — no upselling.
support@hirevps.comReply within 12 business hours
Already running an instance and hitting connection issues, build failures, or need an OS reimage? Email works fine for non-urgent questions. If it's affecting production, open a ticket directly in the support portal for tiered priority handling.
support@hirevps.comFor urgent outages, use the ticket system instead
Interested in reseller programs, joint events with a dev community, education partnerships, or integrating HireVPS's cloud Macs into your toolchain? Our business team will work through the specifics with you directly.
support@hirevps.comPlease include background context with your proposal
All three inboxes are handled by real people, and replies land straight in your inbox for easy follow-up. Structure your message like this and you probably won't need to answer follow-up questions.
Something like "Pre-Sales · Citrus M4 monthly x3" or "Support · SSH connection failing" or "Enterprise · 8 units, multi-region" lets the right team claim it instantly.
Paragraph one: your use case and scale. Paragraph two: fixed constraints (budget tier, region preference, macOS version). Paragraph three: what response you're looking for (a recommended tier, a quote, or troubleshooting help).
Paste the exact error message, the command you ran, and roughly when it happened. If you already have a running instance, log into the dashboard and file a ticket instead — it's handled far faster.
Need 3 or more units at once, or have specific requirements around configuration, networking, or billing terms? Enterprise orders skip the standard checkout flow entirely — you get a dedicated account manager who owns everything from initial planning through delivery.
Tiered pricing kicks in from 3 units. Machines in the same order can be spread across Singapore, Tokyo, Seoul, Hong Kong and US West, all under one consolidated invoice.
Beyond the three standard tiers, we can deploy custom RAM, SSD, and macOS version combinations, and help plan your CI/CD cluster topology alongside it.
One consistent point of contact for the length of your contract — scaling up, migrating, or escalating an issue all go through the same person, so you never have to re-explain context.
We only commit to what we actually deliver. This table is the same benchmark our team is held to internally — if we're late, feel free to call it out in your reply.
| Inquiry Type | Recommended Channel | Response Time | Notes |
|---|---|---|---|
| Pre-sales & business | Support inbox | Within 12 business hours | Emails received outside business hours are prioritized first thing the next business day |
| General technical issues | Ticket system | Within 24 hours | Configuration questions and non-blocking issues, handled in submission order |
| Urgent outages | Priority ticket | First response within 30 minutes | Auto-escalated for machine downtime or production-impacting issues, staffed 24/7 year-round |
For an active outage, don't use email — it has no priority tiering. Head to the support page, submit a ticket, and check "Urgent" to trigger priority handling.
About 70% of the emails we get ask the same handful of questions — and those answers are already written down. Account and billing changes are just a couple of clicks in the dashboard.
Daily billing logic, available macOS versions, region bandwidth, refund windows — the thirty or so most-asked pre-sales questions already have answers, findable in about a minute.
Browse the FAQ →Changing your password, checking invoices, renewing, downloading SSH credentials, requesting an OS reimage — all of these are standard dashboard actions that take effect instantly, no manual intervention needed.
Log in to the dashboard →HireVPS is independently operated by this platform's operating entity, providing dedicated hardware Apple Silicon Mac mini rentals — by the day, week, month, or quarter — to developers and teams worldwide. Our data center footprint currently spans Singapore, Tokyo, Seoul, Hong Kong and US West, with every region running 365 days a year and no scheduled downtime windows.
Our terms of service, privacy, and data-wipe policies apply uniformly across all regions and service areas — see our Terms of Service and Privacy Policy for details. If you have compliance questions or need entity documentation for a procurement process, reach out to support@hirevps.com.
Zest M4 starts at $21.6/day, with SSH and VNC credentials in about 2 minutes after checkout. Try it for a day before committing to anything longer.